Refund Policy

Refund Policy - 

At bullz N Treatz we realise that OUR dog treats are natural animal products (the vast majority) which means there is a large variance even in the one product range, depending on the specific product selected, the season, the drying process etc. 

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 Occasionally dog treats fail to please the dog or their owner so subject to the conditions below, if any product you purchase from us and it is found to be defective, we will happily replace the product, or offer you a refund.

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Our Return and Refund Policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law (see below), because your satisfaction is our main focus.

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TREATS ‘RETURNS’ and REFUNDS

As we mostly sell dog treats, this policy focuses on treats.  We believe in providing the fairest policy available and that means to current and future customers. That is why if you have purchased a treat that you have changed your mind about or your dog doesn’t like, we typically don’t offer a refund or exchange.  

We are unable to accept even unopened quality products because we know that we can’t safely resell a product once it has left our company.

This is why we ask clients to choose wisely. 

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SPOILED PRODUCTS

Due to the, natural, often organic and completely nutritious value of our healthy dog treats, it is possible that spoilage of the treats can occur. The 100% range does not have preservatives because they typically don’t need them to last up to a year under ‘pantry’ conditions (cool, dark and airtight containers). Even with preservatives, products can spoil, because they are FOOD.   If you think that the treat may not be edible, please contact us within 30 days of you receiving the treat so we can discuss the details of the issue.  Noting that many treats can have a whitening or colour shift of the product dues to the particular drying process used by the manufacturer.

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We like to trust our customers, so if you  would like to discuss the treat you believe is spoiled, get a high res well lit photo and understand what went wrong so we can prevent such issues in future.

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Then we will either present the option of:

• refunding the original purchase price of that product

• sending a replacement of the same product or products up to the same value OR

• Offering a discount on future orders (to be used within three months of purchase) up to the spoiled treats value

We are an exceptionally reasonable company based on the best products and customer service. We work very hard to get and keep our customers so we treat all of your questions and queries very seriously and aim to resolve issues to your satisfaction.  

It is important to note we are a RESELLER NOT A MANUFACTURER this means we are not responsible for the production of the treats and thus not liable for any production or manufacturing issues. In say this if continued issues arise with a manufacture we will choose to discontinue working with them and source a alternative manufacturer.  

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.